Refund policy

Thank you for purchasing from HeatsBox or BabyBoo. Your peace of mind is our priority. We want you to be satisfied with your purchase. If something is not right, we are here to help.

This policy applies to orders delivered within the United States and Canada. All fees and refunds under this policy are in U.S. Dollars (USD).

30-Day Money-Back Guarantee

If you purchased your HeatsBox or BabyBoo product online, we offer a 30-day money-back guarantee from the date you receive your order. This is a voluntary guarantee offered by us and is in addition to, and does not limit, any rights you may have under applicable law. To qualify, you must notify us of your return within 30 days of receiving your order. After notifying us, you must hand the goods over to a shipping carrier within 14 days of receiving your return authorization. Returns sent after this period will not be accepted.

To be eligible for a refund:

  • The product must be unused and in the same condition in which you received it.

  • The product must show no signs of use: damage, food use, food-related odors, discoloration, residue or dirt, wear and tear, or improper handling. Inspecting or trying out a product the way you would in a physical store does not count as use.

  • The item must be returned in its original product packaging, protected by an outer shipping carton. Please do not tape or write on the product box itself.

  • All components, accessories, and instructions must be included.

  • If you purchased a product set/bundle, it must be returned as a complete set/bundle.

  • If individual items from a set or bundle are not returned, the discount applied to the set becomes invalid. In this case, the full regular price of the retained item(s) will be charged and deducted from the refund.

  • You must provide the invoice or proof of purchase.

  • For hygiene and safety reasons, we cannot accept returns of products that have been used to store or heat food.

  • Gift cards, and any item identified as “final sale” or “non-returnable” at the time of purchase, cannot be returned.

How to Initiate a Return

Please contact us before sending any item back. Items returned without prior notice cannot be processed or accepted.

To initiate a return, contact us within the 30-day period at:

Email: for HeatsBox orders, info@heatsbox.us — for BabyBoo orders, info@mybabyboo.us

Subject: Return Request – Order #[Your Order Number]

Please include:

  • Your full name

  • Order number

  • Date of delivery

We will provide you with the appropriate return instructions. Once we have received and reviewed your return request, we will issue you a return authorization (RMA) together with the appropriate U.S. return address and further instructions. Returns without a valid return authorization cannot be processed. Please note that the return address may vary depending on your location.

Exchanges. The fastest way to get a different product is to return the item you have under this policy and place a new order once your return has been accepted.

Order cancellations. You can cancel an order free of charge at any time before it has been dispatched from our warehouse — see the Shipping Policy. Once an order has shipped, please use the return process above.

Return Shipping Costs and Conditions – 1. Returns Under the 30-Day Money-Back Guarantee

If you return an item under our 30-day money-back guarantee, the cost of return shipping is borne by you as the customer, unless otherwise required by applicable law.

After notifying us of your return within the 30-day period, the goods must be handed over to a shipping carrier and returned to us within 14 days.

Please ensure that the items are securely packaged and shipped using a tracked shipping method. We cannot be responsible for items lost during return transit.

Once the returned goods arrive at our warehouse, they will be inspected. If the products show signs of use beyond what is necessary to verify their nature, characteristics, and functionality, a restocking fee may apply.

The following restocking fees apply:

  • HeatsBox GO and HeatsBox GO Kids: If, upon inspection, the product shows clear signs of use and must be classified as B-stock, a handling and restocking fee of $50 USD will be applied.

  • Other HeatsBox models: A restocking fee of $20 USD may be applied if the item shows signs of use.

  • Inner Dish Set: A restocking fee of $10 USD may be applied if the item shows signs of use.

  • BabyBoo products: A restocking fee of up to $20 USD may be applied if the item shows signs of use.

Any applicable restocking fee will be deducted from the refund amount. A restocking fee is only applied where a returned item cannot be resold as new, and we will tell you in writing why it was applied when we process your refund.

2. Damaged, Faulty, Incorrect, or Missing Items

Please inspect your order carefully upon receipt. If your item is defective or damaged during transport, or if you are missing a product or have received the wrong product, please contact us immediately so that we can evaluate the issue and resolve it promptly. Please report transport damage, or a missing or incorrect item, within 7 days of delivery so that we can file a claim with the carrier in time. Faults that appear later are covered by the 2-year limited warranty below.

After reviewing and approving your claim, we will provide you with a return shipping label issued by our side. Returns sent without prior coordination with our customer service team cannot be processed, and shipping costs incurred without approval cannot be reimbursed retroactively. Where an item is damaged, faulty, incorrect or missing, you do not pay return shipping and no restocking fee applies.

3. General Return Conditions

Items returned without prior notice or authorization from our customer service team cannot be accepted or processed.

2-Year Limited Warranty

All HeatsBox and BabyBoo products are covered by a 2-year limited warranty from the date of purchase. The warranty covers the original purchaser and is not transferable.

This warranty covers manufacturing defects and material faults under normal use. It does not cover damage resulting from improper use, accidents, unauthorized modifications, or normal wear and tear. It also does not cover consumable or wear parts, or products used commercially.

If you experience an issue within the warranty period, please contact our customer service with your proof of purchase and a description of the problem. We will assess the issue and provide an appropriate solution in accordance with applicable consumer protection laws. To make a warranty claim, email us at the address for your brand in the “Contact Information” section with your order number, proof of purchase, a description of the fault, and photos or a short video where relevant. If the claim is valid, we will repair the product, replace it, or refund it, at our option, at no cost to you. We may ask you to return the product to us and will provide a prepaid return label if we do.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. If you are in Canada, this warranty is in addition to the rights you have under applicable provincial consumer protection legislation.

Refund Processing

We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account. Refunds are issued to the original payment method only. Original outbound shipping charges are refunded only where the return is due to a damaged, faulty, incorrect or missing item.

If more than 15 business days have passed since we confirmed approval of your refund and you have not received it, please contact our customer service.

This Return and Refund Policy is effective as of August 23, 2026.