Featured Asked Questions
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BabyBoo is the new brand we launched after successfully introducing and scaling HeatsBox to the market several years ago. We applied the same quality and innovation you can now trust for your baby.
Yes. BabyBoo products are made using only high-quality, food-grade materials to ensure maximum safety for your baby. All materials and production processes are regularly tested by our QA team.
Our battery-powered products are designed for anytime, anywhere use, so you can warm food on the go whenever your baby gets hungry. This includes the BabyBoo Food Warmer.
You can connect all smart BabyBoo products to the BabyBoo app for convenient control and monitoring.
Yes. Every product includes a 2-year warranty, and you can purchase an extension for a total of 3 years of coverage.
Yes. Our customer care team is always here to support you and answer your questions, even after your warranty has ended.
Yes. All stainless steel parts across our products are dishwasher-safe.
No problem. Simply reach out to our customer care team at customer@mybabyboo.us.
No problem. Please contact our customer care team at customer@mybabyboo.us and we will be happy to assist you.
Please contact our customer care team anytime at customer@mybaboo.us and we will gladly help you.
We ship from our US warehouse in Des Plaines, IL to all 50 states including Hawaii and Alaska, and to Canada. We cannot ship to APO/FPO/DPO military addresses.
We offer free shipping on all orders over $179 to every US state — including Hawaii and Alaska, at no extra cost. However, we're currently unable to ship to APO/FPO/DPO military addresses. If that applies to you, please use a standard US residential or business address at checkout.
You'll never pay import duties on US orders. Applicable state and local sales tax is calculated at checkout.
We dispatch the orders within 1 business day. You should receive the order within 2-4 business days.
Once shipped, you will receive the tracking details by email automatically.
Please contact our customer service team by email (info@mybabyboo.us) and provide us with all the details including your order number. Once we have received the order, we will analyze it and initiate the refund of the item(s).
You can find our return policy here:https://mybabyboo.us/policies/refund-policy
