Política de envío

Thank you for shopping with HeatsBox and BabyBoo. This Shipping Policy explains where we ship, what it costs, and when you can expect your order. This policy applies to all orders placed on heatsbox.us and mybabyboo.us.

Order Processing

Orders are processed and dispatched from our U.S. warehouse in Des Plaines, Illinois within 1–3 business days (Monday through Friday, excluding U.S. federal holidays) after your order is placed and payment is confirmed. Orders are shipped via UPS or USPS.

Orders placed on weekends or holidays will begin processing on the next business day. During high-volume periods (such as holiday sales or new product launches), processing may take slightly longer. You will receive a confirmation email once your order has been placed and a second email with tracking information once your order has shipped.

Shipping Destinations

We currently ship to:

The United States, including all 50 states (Alaska and Hawaii covered), the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands.
Canada (all provinces and territories).

Please note: we are currently unable to deliver to APO/FPO/DPO military addresses.

We do not currently ship to other international destinations from heatsbox.us or mybabyboo.us.

Shipping Rates – United States

Economy Shipping: $14.95 USD flat rate.
FREE Economy Shipping on all orders of $199 USD or more.

The applicable shipping cost is calculated and displayed at checkout before you complete your purchase. Free-shipping thresholds are calculated on the merchandise total after any discounts and before tax and shipping.

Shipping Rates – Canada

Economy Shipping: $14.95 USD flat rate.
FREE Economy Shipping on all orders of $299 USD or more.

Please note: orders shipped to Canada may be subject to import duties, taxes, and customs fees levied by Canadian authorities. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Orders to Canada ship on a Delivered Duty Unpaid basis, which means the carrier will collect any duties, taxes and brokerage fees from you before delivery. If a parcel is refused and returned to us, the original shipping cost and any duties or return charges we incur will be deducted from your refund.

Estimated Delivery Times

Once your order has shipped, estimated delivery times are:

United States (contiguous): typically 2–4 business days.
Alaska, Hawaii, and U.S. territories: typically 7–14 business days.
Canada: typically 7–14 business days, plus any time required for customs clearance.

Delivery times are estimates and are not guaranteed. Carrier delays, weather events, and customs processing may extend delivery times.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number. Please allow up to 48 hours for tracking information to become active. If you have not received tracking information within 5 business days of placing your order, please contact us — for HeatsBox orders at info@heatsbox.us, for BabyBoo orders at info@mybabyboo.us.

Address Changes and Order Cancellations

If you need to change your shipping address or cancel your order, please contact us as soon as possible — for HeatsBox orders at info@heatsbox.us, for BabyBoo orders at info@mybabyboo.us. We can only make changes before the order has been dispatched. Cancelling before dispatch is free of charge and you will receive a full refund. Once an order has been dispatched, please use the return process in our Return and Refund Policy.

We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange reshipment; additional shipping charges may apply.

Lost, Delayed, or Damaged Shipments

If your tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier facility first, then contact us within 7 days so we can investigate with the carrier.

If your order arrives damaged, or if items are missing or incorrect, please contact us immediately (HeatsBox: info@heatsbox.us — BabyBoo: info@mybabyboo.us) with your order number and photos of the damage. Please refer to our Return and Refund Policy for details on how damaged, faulty, incorrect, or missing items are handled.